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    Non-use of Automated Border Control Systems: Identifying Reasons and Solutions

    HCI 2014 - Sand, Sea & Sky - Holiday HCI

    Proceedings of the 28th International BCS Human Computer Interaction Conference (HCI 2014)

    Southport, UK, 9 - 12 September 2014

    AUTHORS

    Anne-Marie Oostveen

    ABSTRACT

    http://dx.doi.org/10.14236/ewic/hci2014.28

    There are many reasons why passengers are unable or reluctant to use self-service e-gate systems. In order for designers to build better systems with higher uptake by end-users they need to have a more thorough understanding of the non-users. This paper investigates the reasons of non-use of Automated Border Control at European airports by applying Wyatt’s taxonomy and adding an “unawares” category. It also presents possible solutions to turn current non-users into future users of e-gates.

    PAPER FORMATS

    PDF filePDF Version of this Paper (1,419kb)