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    Facing the dark side of life: The challenge of addressing users' fears in interaction design

    Create10 - The interaction design conference

    Edinburgh Napier University, UK, 30 June - 2 July 2010


    Victor Kaptelinin


    The paper argues that fear is a powerful factor of user experience, which is likely to have a general effect on utility and usability of interactive technologies. Currently interaction design lacks methods and concepts, which would allow the field to properly understand - and deal with - users' fears. The paper presents a tentative exploration of the aims, challenges, and strategies of addressing users' fears in interaction design.


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