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    Towards On-Line Services Based on a Holistic Analysis of Human Activities

    1st International ELeGI Conference on Advanced Technology for Enhanced Learning

    Vico Equense (Naples), Italy. 15 - 16 March 2005


    William J.Clancey


    Very often computer scientists view computerisation of services in terms of the logistics of human-machine interaction, including establishing a contract, accessing records, and of course designing an interface. But this analysis often moves too quickly to tactical details, failing to frame the entire service in human terms, and not recognising the mutual learning required to define and relate goals, constraints, and the personalised value of available services. In particular, on-line services that "computerise communication" can be improved by constructing an activity model of what the person is trying to do, not just filtering, comparing, and selling piece-meal services.


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