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    Investigating the Future of Self-Service Technology

    People and Computers XXIV Games are a Serious Business

    Proceedings of HCI 2010
    The 24th British HCI Group Annual Conference
    University of Abertay, Dundee, UK

    6 - 10 September 2010


    Paul Robertson, Andrea Szymkowiak and Graham Johnson


    In this paper we describe an ongoing research project between NCR Dundee and Abertay University to investigate the future of self-service technology for entertainment. The aim was to assess how future technologies may be utilized in building a new system or improving current approaches to content distribution. We designed a web-based survey to determine the likelihood with which users would interact with future services. The findings suggested a strong preference for internet based technologies and the implications for further usage technologies are discussed.


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