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    Is THIS ‘Delight’?

    HCI2012 - People & Computers XXVI

    Proceedings of HCI 2012
    The 26th BCS Conference on Human Computer Interaction

    Birmingham, UK, 12 - 14 September 2012


    Genovefa Kefalidou, Deborah Maxwell, Mel Woods, Sarah Sharples & Stephann Makri


    While investigating the concept of ‘Delight’ systems design, we believe it is imperative to consider and discuss the ways that a ‘delightful’ interface could be evaluated and assessed. The field of HCI incorporates a number of different techniques for evaluating systems and services. In this paper we argue that if a ‘delightful’ interface constitutes something different from a simple yet ‘satisfying’ interface, then the evaluation techniques that we currently have available may not be sufficient for the assessment of ‘delight’ in a system’s interface and user experience. We are suggesting introducing new evaluation methods and extending current ones in an attempt to ‘capture’ and ‘assess’ delight in light of our involvement in SerenA, a multi-disciplinary project that aims to provoke serendipitous connections among researchers. We draw examples from the field of affective computing in order to get an insight on how ‘delight’ as an emotion could be tracked and evaluated.


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