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    Enhancing Usability of Non-Trivial Online Forms through Modelling

    HCI 2016 - Fusion!

    Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI 2016)

    Bournemouth University, Poole, UK, 11 - 15 July 2016


    Aathira Majnu



    This paper introduces the concept of Non Trivial Online Forms (N-TOFs). We characterise these forms in terms of their criticality to the life and well-being of individuals such as where they are the primary route to legal, financial, employment related, medical or other important transactions. The aim of the research is to develop a usability analysis model which will evaluate the N-TOF by engaging the form designer in reflecting upon characteristics of the form. From this an assessment of form usability quality will be measured against the ISO standard 9241: 210 on Human-centred design for interactive systems. Where possible this model based output would be formative helping the designer address areas needing improvement within an N-TOF as a whole or a section of an N-TOF.


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