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    UX-Handle: A Cloud-based System to Streamline Usability Testing Analytics

    HCI 2017 - Digital make-believe

    Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)

    University of Sunderland, St Peter’s campus, Sunderland, UK, 3 - 6 July 2017

    AUTHORS

    Raymond Bond, Maurice Mulvenna, Jonathan G. Wallace, Dewar D. Finlay, Kyle Boyd & Megan Patterson

    ABSTRACT

    http://dx.doi.org/10.14236/ewic/HCI2017.2

    User researchers have a poor user experience when analysing data collected from usability tests. Postusability test analytics is a non-standard process where there is a lack of best practice guidelines and data management workflows. Moreover, usability analytics is normally a tedious and time consuming task. This paper presents a semi-automatic web-based system to improve the user experience of analysing user videos and other data from usability tests. The system presented is called UX-Handle (www.uxhandle.com) and was developed using a web technology stack. UX-Handle allows researchers to input UX-related data including demographic data, systematic usability scale scores, single ease question scores and to efficiently annotate user videos with ‘use’ errors, task completion times and user emotions amongst others. As a result, standard usability metrics are automatically presented using charts and graphs.

    PAPER FORMATS

    PDF filePDF Version of this Paper (460kb)