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    Clinicians’ Attitudes and Practices on Technology-Supported Notetaking: A Survey

    HCI 2017 - Digital make-believe

    Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)

    University of Sunderland, St Peter’s campus, Sunderland, UK, 3 - 6 July 2017


    Effie Lai-Chong Law & Annegret Hagenburg



    In this paper we report the results of a web-based survey that was aimed at improving our understanding of therapists’ attitudes towards - and adoption of - technologies designed to support medical documentation. 310 valid responses from 28 countries were analysed. The PATCH scale was used to measure attitudes towards computers in healthcare. Significant differences in PATCH scores across the included countries were identified. 36% of the respondents used only paper for notetaking whereas 52% used both paper- and software-based approaches. Negative and positive experiences of employing the software tools were analysed together with the respondents’ suggestions for enhancing those tools. Overall, clinicians’ attitudes towards technology-supported notetaking were encouraging, although a number of technical issues remain to be solved.


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