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    Understanding User Requirements and Expectations for Car/Ride Sharing Smartwatch Apps

    HCI 2017 - Digital make-believe

    Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)

    University of Sunderland, St Peter’s campus, Sunderland, UK, 3 - 6 July 2017


    Shah Rukh Humayoun, Priya Rath, Ragaad AlTarawen & Achim Ebert



    Car/ride sharing concepts are getting more and more popular, mainly due to the more economical and environment-friendly nature. Most of the popular car/ride service providers offer specialized mobile apps so that users can access their services anywhere anytime. Recently, few of these providers have also launched smartwatch apps for a quick and flexible access. Due to the new medium and the given constrains of smartwatches (e.g., small size, dependency on mobile, etc.), user studies are needed to be done in order to properly find out user requirements and expectations. In this work, we conducted three surveys (to find out user requirements and expectations) and a two-months long study with two users (to get user experience feedback over a long period of time). The feedbacks of these surveys and the user study can help researchers and designers in making design and development decisions for future versions of this kind of apps.


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